Frequently Asked Questions

Do I get charged upon placing my order?

Yes, we charge once your order is placed.

Do you ship internationally?

Yes, we do.

How long will it take to ship internationally?

Most international orders arrive in 7-10 business days, pending any customs delays, and/or delivery to remote locations, which may take longer for delivery.

Do you ship to PO Boxes?

No, we require a physical address.

What shipping carriers do you use?

We ship via UPS.

What are your shipping costs?

For domestic orders, shipping is free for orders over $49.99, and $7 for orders under $49.99. Shipping is $12 for international orders.

Do you offer expedited shipping?

No, we do not.

How long before my order ships?

Do you provide tracking?

Yes, you will receive an email with a tracking number when your order ships. Please make sure to add your email address when placing your order to receive order notifications.

Is your product available on other retail sites?

Yes, most are available on Amazon and Barnes and Noble. Select products are only available on our website.

I received an incorrect item. How do I exchange it for the right one?

We’re sorry about that! If you received an incorrect item, or received an item you did not order, please email us at and we will make it right.

I would like to return an item from my order. What is your process for returns?

If you need to return an item from your order and want a refund, please email us at

You will need to ship the item(s) back to us. Refunds are processed once we receive your return.